- General information and guidance - role as a one-stop information shop pursuant to the Walloon Housing Code and in partnership with the Walloon Region:
- Information about subsidies and other types of support granted by the Walloon Region and the provincial authorities.
- Guidance for specific housing problems and directing people to the must suitable bodies.
- Information about conditions for qualifying for low-cost and medium-cost housing.
- Presenting applications for rent guarantee support, (Guarantee Fund created by the City) earmarked for people earning average incomes.
- Institutional information about housing stakeholders in the Walloon Region and the special characteristics of Ottignies-Louvain-la-Neuve